Terms of Service

Following are the socialblink Terms and Conditions ("Terms", "Terms and Conditions", "Terms of Service").
Please read these Terms before using our Service. These Terms govern your relationship with https://www.socialblink.io website and subdomains (the "Service") operated by socialblink ("socialblink", "Social Blink", "the company", "us", "we", or "our").

By accessing or using the Service in order to receive data, insights, alerts, graphs and everything else the Service supplies (the "Services") you agree to be bound by these Terms and accept all legal consequences. These Terms apply to anyone entering the socialblink website ("visitors"), to anyone using our Service ("users") and others who access or use the Service. You may authorize your employees or other individual authorized users (collectively, “Authorized Users”) to use the Service. You agree that you are fully responsible with respect to any use of the Service by an Authorized User, including any breach by an Authorized User of these Terms. If you do not agree to these terms and conditions, in whole or in part, please do not use the Service.

Violation of any of the terms below may result in the termination of your account.

Account terms

You are responsible for maintaining the security of your account and password. We cannot and will not be liable for any loss or damage from your failure to comply with this security obligation.

You are responsible for all content posted and activity that occurs under your account.

You may not use the service for any illegal purpose or to violate any laws in your jurisdiction (including but not limited to copyright laws) or if it is can violate policies of the social media platforms that might be included in the Service.

You must provide your legal full name, a valid email address, and any other information requested in order to complete the optional paid membership signup process.

You must be a human. Accounts registered by "bots" or other automated methods are not permitted.

Account Registration

All Authorized Users must register to use the Service. You agree to, and cause all Authorized Users to: (a) provide accurate, current and complete information as may be prompted by registration forms on the Service (“Registration Data”).
(b) maintain the security of, and not share with any third party, any logins, passwords, or other credentials that you or any Authorized User selects or that are provided to you or any Authorized User for use on the Service.
(c) maintain and promptly update the Registration Data, and any other information you or any Authorized User provides to us, and to keep all such information accurate, current, and complete.
(d) notify us immediately of any unauthorized use of any Authorized User account or any other breach of security by emailing us at privacy@socialblink.io or via our Contact Form. Any activity on an Authorized User’s account shall be the sole responsibility of the Customer.

Subscriptions

Some parts of the Service are billed on a subscription basis ("Subscription(s)"). You will be billed in advance on a recurring and periodic basis ("Billing Cycle"). Billing cycles are set either on a monthly or annual basis, depending on the type of subscription plan you select when purchasing a Subscription.

At the end of each Billing Cycle, your Subscription will automatically renew under the exact same conditions unless you cancel it or we cancel it. You may cancel your Subscription renewal through your online account settings page (Main navigation bar: Account -> Settings).

A valid payment method, including credit card or PayPal, is required to process the payment for your Subscription. You shall provide us with accurate and complete billing information including full name, address, state, zip code, telephone number, and all valid payment method information. By submitting such payment information, you automatically authorize us to charge all Subscription fees incurred through your account to any such payment instruments.

Should automatic billing fail to occur for any reason, we will issue an electronic invoice indicating that you must proceed manually, within a certain deadline date, with the full payment corresponding to the billing period as indicated on the invoice. Your acesss to the Service will be limited until the payment is made.

Free Trial

We may, at our sole discretion, offer a Subscription(s) with a free trial for a limited period of time ("Free Trial").

You may be required to enter your billing information or confirm the payment with your payment method (such as PayPal) in order to sign up for the Free Trial.

If you do enter your billing information or confirm the payment with your payment method (such as PayPal) when signing up for the Free Trial, you will not be charged by us until the Free Trial has expired. On the last day of the Free Trial period, unless you cancelled your Subscription, you will be automatically charged the applicable Subscription fees for the type of Subscription you have selected.

At any time and without notice, we reserve the right to (i) modify the terms and conditions of the Free Trial offer, or (ii) cancel such Free Trial offer.

Payment, refunds, upgrading and downgrading terms

The service is offered for a fee. If at any stage you fail to pay the fee, your account will either be suspended or downgraded, until payment is made. Some limited service plan(s) might be offered for free with an option to upgrade for more features and more accounts. Some service plan(s) and subscriptions might be offered with a free trial period. Once that trial is up, you will only be able to continue using that plan's features by paying in advance for additional usage. If you fail to pay for additional usage, your account will be downgraded until payment is made.

Any upgrade or downgrade in plan level or subscription type, will result in the new rate being charged at the next billing cycle. There will be no prorating for downgrades in between billing cycles.

Downgrading your service may cause the loss of features or capacity of your account. We do not and will not accept any liability for such loss.

All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities, and you shall be responsible for payment of all such taxes, levies, or duties, excluding only United States (federal or state) taxes.

Refunds are processed according to our fair refund policy.

Cancellation and termination

You are solely responsible for properly canceling your subscription. An email to cancel your subscription is not considered cancellation. You can cancel your subscription at any time by clicking on the Account -> Settings link in the global navigation bar at the top of the screen. The Settings screen provides a simple no-questions-asked cancellation link.

All of your content will be immediately be inaccessible from the service upon cancellation. Within 30 days, all this content will be permanently deleted from all backups and logs. This information can not be recovered once it has been permanently deleted.

If you cancel the service before the end of your current paid up month, your cancellation will take effect immediately, and you will not be charged again. But there will not be any prorating of unused time in the last billing cycle.

socialblink, in its sole discretion, has the right to suspend or terminate your account and refuse any and all current or future use of the service for any reason at any time. Such termination of the service will result in the deactivation or deletion of your account or your access to your account, and the forfeiture and relinquishment of all content in your account. We reserve the right to refuse service to anyone for any reason at any time.

Modifications to the service and prices

The company reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, any part of the service with or without notice.

Prices of all services are subject to change upon 30 days notice from us. Such notice may be provided at any time by posting the changes to the company's site or the service itself.

The company shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the service.

Copyright and content ownership

All content posted on the service must comply with U.S. and international copyright law.

We claim no intellectual property rights over the material you provide to the service. All materials uploaded remain yours.

We do not pre-screen content, but reserve the right (but not the obligation) in our sole discretion to refuse or remove any content that is available via the service.

The look and feel of the service is copyright© socialblink. All rights reserved. You may not duplicate, copy, or reuse any portion of the HTML, CSS, JavaScript, or visual design elements without express written permission from us.

Do You Store My Social Media / Data Sources Passwords?

No we do not. For the majority of the data source providers we obtain the relevant data via dedicated secure APIs using special authentication techniques that do not require you to provide your credentials (such as OAuth 2.0 - http://oauth.net/2/ ). We only encrypt and store the necessary secure tokens supplied by the API provider during your authorization process, so we can later connect to the API and fetch your data, without using or exposing your credentials.

Limited warranty / Limitation of liability

The services are provided “as is” and as available. Social Blink makes no express or implied warranties of any kind, including without limitation implied warranties of merchantability or fitness for a particular purpose.

No communication between customer and Social Blink, written or oral, will create a warranty or in any way alter or restrict any disclaimer of warranty or limitation of liability set forth in this section or elsewhere in this agreement.

Under no circumstances will Social Blink be liable for lost profits or other direct, indirect, special, cover, exemplary, incidental, or consequential damages arising out of or related to this agreement or to the use or inability to use the service, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if the company has been advised of the possibility of such damages), resulting from: (i) the use or the inability to use the service; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the service; (iii) unauthorized access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the service; (v) or any other matter relating to the service.

You expressly understand and agree that in no event will Social Blink’s liability for damages, losses, or causes of action, whether in contract or tort, either jointly or severally, exceed the aggregate dollar amount paid by customer to Social Blink during the twelve (12) months prior to the claimed injury or damage.

The limitations of liability here described apply equally to liability for negligence.

• Without limiting the generality of the above, Social Blink will have no liability for any claims or losses resulting from security breaches, exposure of sensitive or private data (except to the extent that applicable law forbids limitation of such liability), or loss of data or access to data.
• Social Blink is not liable for the accuracy, truthfulness, or validity of any data entered by you or provided through the Service. Social Blink will not be liable for interruption of or delays in transmission of the Service caused by acts of God, terrorism, fire, water, riots, acts of Government, acts or omissions of Internet backbone providers, or any other causes beyond Social Blink’s control. Note that some calculations can vary between suppliers and services, and might be differ from your current calculations and data manipulation prior to the use of the Services.
• Your sole and exclusive remedy, if dissatisfied with the Service or with any terms, conditions, rules, policies, guidelines, or practices of Social Blink is to discontinue using the Service.
• You acknowledge and agree that Social Blink has set its prices and entered into this Agreement in reliance upon the limitations and exclusions of liability and disclaimers of warranty set forth in this section and elsewhere in this Agreement, (collectively, the “Limitations”), and that the Limitations form an essential basis of the bargain between you and Social Blink. The Limitations survive and apply even if your remedies provided in this Agreement are found to have failed of their essential purpose.

Indemnification

You hereby agree to indemnify and hold harmless socialblink, its assignees, and/or successors in interest from and against any and all claims, damages, liabilities, costs and expenses, including legal expenses and reasonable counsel fees, arising out of any breach or alleged breach of your warranty, representation or agreement, express or implied, made by you herein, which results in a judgment by a court of competent jurisdiction.

General conditions

Your use of the Service is at your sole risk. The service is provided on an "as is" and "as available" basis.

Technical support is only provided via email.

You understand that the company uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the service.

You must not modify, adapt or hack the service.

You must not modify another website so as to falsely imply that it is associated with the service or socialblink.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the service, use of the service, or access to the service without the express written permission by us.

We may, but have no obligation to, remove content and accounts that we determine in our sole discretion are unlawful or violates any party's intellectual property or these terms of service.

Verbal, physical, written or other abuse (including threats of abuse or retribution) of any service customer, company employee or officer will result in immediate account termination.

You understand that the technical processing and transmission of the service, including your content, may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices.

The company does not warrant that (i) the service will meet your specific requirements, (ii) the service will be uninterrupted, timely, secure, or error-free, (iii) the results that may be obtained from the use of the service will be accurate or reliable (even though we do put in extreme efforts to make it so), (iv) the quality of any products, services, information, or other material purchased or obtained by you through the service will meet your expectations, and (v) any errors in the service will be corrected.

Publicity - You hereby give socialblink permission to refer to you and the Services provided to you under this agreement, and use your corporate logo in connection with the promotion of the Services in any media, including but not limited to the website. If you want to revoke this permission, you can Contact Us and simply state your request.

The failure of the company to exercise or enforce any right or provision of the terms of service shall not constitute a waiver of such right or provision. The terms of service constitutes the entire agreement between you and the company and govern your use of the service, super-ceding any prior agreements between you and the company (including, but not limited to, any prior versions of the terms of service).

Questions about the terms of service should be sent via our Contact Form.

Any new features that augment or enhance the current service, including the release of new tools and resources, shall be subject to the terms of service. Continued use of the service after any such changes shall constitute your consent to such changes.

Updates

We reserve the right to update and change these terms of service without notice. All updates will be posted on this page. Should changes be made, we will make it noticeable by revising the date at the bottom of the page

Last updated | 31.1.2022